Job Purpose :
Retail Maintenance Support assists the Retail Maintenance Manager for the maintenance of the Retail sites within VESN. More specifically, the role is to :
- To coordinate maintenance of Retail sites per Group / Vivo maintenance management guidelines / strategies
- To deliver maintenance of retail sites as per agreed SLA / KPIs
- To ensure that repair / maintenance of retail sites are done in line with Group / Local government HSSE policies & safe practices.
- Support Retail Maintenance Manager in all projects.
- Ensure compliance with the Vivo HSSE policies and through them, by contractors.
- Support Retail Maintenance and Construction Engineer to drive and manage the strategic relationship with PMC at Market level.
- Provide the Scope of Work for maintenance works under his / her direct responsibility.
- Attend the monthly Performance Improvement meeting with PMC team to review the project / programme delivery including spent, milestones and HSSE and agree action plans to improve project / programme delivery performance.
- Escalate unresolved and systemic issues to the Retail Construction and Maintenance Engineer
- Ensure that any alterations and improvements done by the dealers are compliant with Shell standards
- Ensures smooth operations of Retail sites in terms of safety & operational requirements in such a way that risk to the business is minimized.
- Put in place service contracts for all maintenance categories
- Supervise maintenance works to ensure they are carried out within agreed quality and time
- Ensure maintenance SLA with Retail Operations are met at 100%
- Keep records of maintenance asset per group template (Equipment register template), and shall update records from time to time
- Identification and sharing of maintenance best practices
- Abide by HSSE & SGBP rules
Key Challenges :
Ensure HSSE compliance in situations whereby maintenance contractors are working at sites located far away from the base and spread across the country.Ensure operational integrity of facilities (buildings) and commercial installations versus limited spendDeliver maintenance service level / KPIsContinuously monitor and impulse contractors’ performance enhancementEnsure that critical equipment maintenance is fully performed in SAPJob Knowledge, Skills & Experience :
Qualifications :
Engineering degree in Civil, Mechanical, or a related engineering discipline.Proficient in the use of standard PC application programs.Experience :
2 to 4 years of experience in the development and / or maintenance of retail / Industrial infrastructures.Professional maintenance experience and a solid understanding of the Retail business are advantageous.Recent graduates may also be considered.Working knowledge of retail and plant engineering.Familiarity with environmental standards applicable to retail facilities.Good understanding of Shell’s HSSE policy and related requirements for development and maintenance activities.
Competencies :
Champions Customer and Stakeholder Focus - AwarenessDisplays Interpersonal Effectiveness - AwarenessApply Soil Investigation & Remediation - AwarenessDevelop and Maintain Partner Relationship - AwarenessAnalyses and solves problems - KnowledgeWorks and embeds change - AwarenessRetail Site Design - AwarenessRetail Equipment - AwarenessDesign and Construction Optimization - AwarenessExecution / Delivery 3rd-party Relationship - SkillHSSE in Maintenance - Skill